In the land of start-ups growing at rapid speed, building an efficient and effective business ops team is critical to company success. Tune in for an ops centric collection of series ranging from risk mitigation to customer support to vendor management. The first series will dig into risk mitigation through Chargeback & Fraud Prevention.
I’m Courtney Bode, a business operations manager with special experience as a fraud fighter. Integrating various departments to create a holistic company approach for building successful user experience is my area of focus. I currently work for Wanelo, where I spend my time managing an international team tasked with creating a superb marketplace. My team handles the customer and merchant experience, as well as risk management through fraud prevention.