Collecting the right data to support your chargeback response team

To build a strong chargeback response process, you need to be collecting the right data. Sadly, some companies I’ve consulted with did not collect the correct data to set themselves up for success in their chargeback response process. As described in the chargeback response article, you must build a skeleton that speaks to why an order was … Continue reading Collecting the right data to support your chargeback response team

Building a manual order review process with a focus on keeping an Order Decline Rate under 2%

In this quick How To, I’ll break down the crucial high-level steps required to build a manual review team that maintains a low decline rate yet achieves a low chargeback rate. Isolate a clear breakdown of the type of fraud you see No two companies are the same, no two fraud strategies can be the same … Continue reading Building a manual order review process with a focus on keeping an Order Decline Rate under 2%