Customer Support Series Overview

A table of contents to show where this series is headed and link to articles already available.

Initial Build-out of Customer Support Operations  – a quick intro so you know what to expect and why customer support matters.

  1. Understanding your business through the eyes of your customers
  2. Training materials for support (TBD)
  3. Pick your tool (TBD)
  4. The power of proper set up (TBD)

Creating a highly effective team (TBD)

  1. Team Structure (TBD)
  2. Efficiency is key (TBD)
  3. Quality Assurance (TBD)
  4. Implement & track changes thoroughly (TBD)
  5. KPIs – what do you need to know and at what granularity? (TBD)