A table of contents to show where this series is headed and link to articles already available.
Initial Build-out of Customer Support Operations – a quick intro so you know what to expect and why customer support matters.
- Understanding your business through the eyes of your customers
- Training materials for support (TBD)
- Pick your tool (TBD)
- The power of proper set up (TBD)
Creating a highly effective team (TBD)
- Team Structure (TBD)
- Efficiency is key (TBD)
- Quality Assurance (TBD)
- Implement & track changes thoroughly (TBD)
- KPIs – what do you need to know and at what granularity? (TBD)